Standard Banks ***** department is useless!!!!

I reported ********** transactions on my account on the November 23, 2022 and I have yet to receive feedback. The person who answered the phone acknowledged that these were ********** transactions and said they needed to log a case for further investigation so that I could receive a refund. I have called the bank several times, and each time I'm told that they have sent a follow up and I would receive a call within 24 hours. No one has returned any of my calls. I called again this morning and I was put on hold for about 20 minutes before being disconnected. When I called back I was told that the ***** department is swamped with calls. I called for the third time and eventually got through to an agent only for him to tell me that they can't see who the investigator is and there's nothing they can do but to keep escalating the matter until they get feedback. I mean what's the point of having a ***** department in the first place? Its been 2 months since I logged this case and clearly the bank is not doing anything about it. This is very frustrating!!!