SC
Stefan C
1 reviews | Active since Nov 2013
14 Mar 2024, 15:53
Standard Banks failures will become your problem!
Received messages at the beginning of February that information is outstanding. Went on the app and contacted the call center, where I was advised by a Standard Bank staff member that no documents are outstanding.
A month later, my accounts are frozen with zero further contact from Standard Bank. The AML team falsey adds notes stating they attempted to contact, yet there were zero calls, zero sms's and zero emails.
It is shocking that you follow process, but the sheer and utter incompetency of Standard Bank's clearly flawed processes becomes your problem.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Mar 2024, 16:51Dear Stefan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2024, 16:51
Official
Dear Stefan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
15 Mar 2024, 16:13Hi Stefan
We appreciate you taking our call. Please give the system 24 hours to update the KYC as instructed at the branch, per our telephone conservation policy. We will check with our FICA team to see if there is anything they can do on their end. As discussed over the phone, we cannot guarantee anything because the procedure does require a 24-hour wait.
We will give you a call on Monday, to do a follow up.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We appreciate you taking our call. Please give the system 24 hours to update the KYC as instructed at the branch, per our telephone conservation policy. We will check with our FICA team to see if there is anything they can do on their end. As discussed over the phone, we cannot guarantee anything because the procedure does require a 24-hour wait.
We will give you a call on Monday, to do a follow up.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply15 Mar 2024, 16:13
Official
Hi Stefan
We appreciate you taking our call. Please give the system 24 hours to update the KYC as instructed at the branch, per our telephone conservation policy. We will check with our FICA team to see if there is anything they can do on their end. As discussed over the phone, we cannot guarantee anything because the procedure does require a 24-hour wait.
We will give you a call on Monday, to do a follow up.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We appreciate you taking our call. Please give the system 24 hours to update the KYC as instructed at the branch, per our telephone conservation policy. We will check with our FICA team to see if there is anything they can do on their end. As discussed over the phone, we cannot guarantee anything because the procedure does require a 24-hour wait.
We will give you a call on Monday, to do a follow up.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***