Standard Bank’s Failure to Resolve a Simple Home Loan Issue - Over a Year of Frustration

I am utterly disappointed with the service we’ve received from Standard Bank regarding my father’s home loan. What should have been a simple process has dragged on for over a year, filled with constant back-and-forth emails, repeated requests for the same documents, and zero accountability from anyone on the team.

Every time we think the issue is finally being resolved, we’re passed on to a new consultant who seems completely unaware of the case history. We’ve had to requests and queries multiple times — yet there’s still no progress. The lack of communication and ownership is beyond frustrating.

It’s shocking that such a large institution can operate with so little regard for its customers’ time and stress. After more than a year of chasing, explaining, and waiting, we still don’t have closure. This experience has completely eroded our trust in Standard Bank and I would caution anyone considering taking a home loan with them to think twice.

Their home loans department seems to be operating without expertise and it scares me this may be happening to so many more people unaware. My dads home loan term was changed (added 10 years) without his knowledge or consent and they have messed up the term additional based on the agreements signed. I fear this may be happening to sooo many more people.

Absolutely unacceptable service.