WD
Warren D
1 reviews | Active since Jun 2018
02 Sept 2020, 12:04
Standard Banks extremely poor service!
I have been in contact with the Standard Bank Debt Review Centre ***, since 25/08/2020. I have been requesting a letter from the bank for proof of my home loan. I phoned again yesterday 01/09/2020 for the letter and I am still waiting after being told it is sorted and being sent.
As I am a typing this I have been holding for over 20 minutes, again waiting for a response for my simple request for a letter from the bank to say that I have a home loan.
It is needed urgently, otherwise I will loose my housing allowance.
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Standard Bank's replyOfficial
02 Sept 2020, 20:48Dear Warren Davidson
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply02 Sept 2020, 20:48
Official
Dear Warren Davidson
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***