Standard Banks Disgusting service.

During November the Bank suspected fraus on my phone app account and proceeded to delink my 4 personal accounts, 3 business accounts and my offs**** account. I was happy that precautionary measures were taken, but relinking my accounts has proved a nightmare from hell. I tried to telephonically sort it out but after some 6 hours of persevering 😣 the challenge was just too great for the *********** call centre. On one occasion I requested a call back at around 5pm as I was advised that I was no 140 in the que. I was called back at 9 that night by which time I had lost my enthusiasm to discuss my problem. As no relief could be achieved by phone, I visited my local branch. Sadly most of the branches have been closed by Mr Tshabalala the boss in his passion for profit so I had to detour to Bayside. I arrived at 0820h and joined a que of about 10 disgrunteled people waiting for the bank to open. FNB, Nedbank opened at 0830h but Standard made us wait till 0900h I was directed to a seat to await the call by a banker. This took nearly an hour. Considering the lack of branches, the staffing at the leftover venues is slow and pathetic. I was eventually seated in a cubicle oppasite a lovely but confused lady who spent nearly 2 hours trying to relink the accounts. This she finally did but was unable to relink my offs**** account. The whole experience at this stage reeked of inadequately trained and scarce staff, an obsession with cyber security and lack of customer appreciation. Now the fun really started. For my offs**** account I needed an internet banking number and had to wait 1 day to activare. This I attempted but could not locate one anywhere in my domain. This necessetated a call to the Isle of Man branch who barraged me with a number of security questions in a thick English accent. For whatever reason including a terribe line, I was advised the I had failed the security test, which dismayed me, and was advised that if I tried again my account would be locked. I am 72 years old and by now felt 173 and equally inadequate. I went online and found the contact number and address of the Local Standard Bank offs**** office in Cape Town centre. I called on numerous occasions to attemt to make an appointment but was advised with every attempt by voice message that the number was unavailable. This was from beginning December. Around 29 December, exasperated, I climbed on the bus and journeyed in to town to the Heerengraacht offices of the Bank. I approached Std bank reception asking if I could visit the 7th floor to find the offs**** staff but was advised that no such entity existed. In frustration, I threatened to break down the security barrier, but was saved by another person who arrived and called an offs**** staffer to come down to reception. Veronica Burger was most helpfull and advised of the process which I would have to endure in the New year. It was also established with dismay by her, that the phone number on the website no longer existed. I have now endured some long winded admin processes during the month of January and as of today my offs**** account remains unlinked. When I followed up, I was advised that I was again in the que. I have banked with this lot for 40 years and have never endured such disgusting service and incimpetence, it is frightening. Maybe Mr Tshabalala went to Davos to avoid his dauntig challenges at home. If I was younger I would change banks to a more progressive orginization like Capitec or Discovery. I have lost all faith and respect for the Standard. The advertising blurbs are a blatant lie.