Standard Bank's disgusting service

I am disgusted at how appalling the service from this bank is. Never did I imagine that a company, I assumed to be as reputable as this, could in fact be a nightmare to work with.

I bought a vehicle and used Standard Bank to finance the purchase. Shortly thereafter the vehicle was written off, my insurer has settled the loss amount, I have the POP to prove this. However, the settlement has not reflected on my account, the payment was done about a month ago which should be enough time to process the change in the outstanding amount as well as the installment BUT this has not been the case.

I have called Standard Bank VAF department too many times to recall, they have directed me to the funeral insurance department on more than one occasion, what the funeral insurance department was to do is still a surprise to me. This clearly shows a lack of training for their staff which causes further delays in sorting out the issue. The one guy I got on the line finally got it right and sent me the contact information of the VAF Insurance Claims department. I have called and emailed the VAF Insurance Claims department and have received no acknowledgment of my emails or calls. I even called the team leader Daphney and it was the same story.

I WOULD NOT RECOMMEND THIS BANK TO ANYONE!!!