TP
Tiffany P

1 reviews | Active since Mar 2021

16 Feb 2023, 12:13

STANDARD BANKS DISGUSTING SERVICE

I am absolutely DISGUSTED with standard bank mobile and standard bank. I took out a contract with them in 2021. They started the contract off with 'forgetting' they gave me 2 phones and did not debit me for it. I then called and advised they are not debiting were i was told 'Thank you for telling else we wouldn't of debited' WHAY KIND OF BACK DOOR BS IS THIS. Well they debited me for a few months and again they stopped. I called numerous times and got numerous excuses. In November 2022 i spoke to Kirusha Ramdhani who advised me that the debits will be going off in December and obviously it didn't i was contacted back and i advised i want this cancelled. Kirusha advised me she will escalate and get back to me. 2 weeks later i get a call she resigned. I soon to Thulani Mkhize who was unable to do anything. He advised Karusha his campaign manager will call me. And i asked him 4 times to email me. I never received the email nor did karusha call me. Today i received a call from Sumi Raman whose advises me they sorry but i must settle the outstanding balance and there2s nothing they can do.I asked for her manager she advised she cannot DIVULGE THAT TO ME.WHAT IS THIS A FLIPPEN MOB OR CARTEL? THAT I WHO PAYS STANDARD BANK CANNOT OBTAIN. I them requested the CEO of standard bank who she was unaware of who it was. My mind is boggled.STANDARD BANK MOBILE NEEDS TO SHUT DOWN.I AS ADVISED THIS PRODUCT IS NEW AND THATS WHY I AM HAVING THESE ISSUES.THAT IS NOT MY PROBLEM. I WILL NOT BE SETTLING THE BALANCE AND I URGE EVERYONE CONSIDERING STANDARD BANK.DONT DO IT. I AM NOW AWAITING FEEDBACK FTOM ZARA DAWOOD WHO IS THE MANAGER APPRENTLY.

0
Replies (4)
Standard Bank
Standard Bank's reply16 Feb 2023, 12:37
Official
Dear Tiffany

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
TP
Tiffany P's update16 Feb 2023, 13:12
Reviewer Update
I will be awaiting a satisfactory response. Please take into consideration you guys messed up.
Standard Bank
Standard Bank's reply16 Feb 2023, 13:19
Official
Dear Tiffany

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

Please be on the look out for our communication.

Thank you

Kindest regards, 
Standard Bank Hello Peter Team
*** 





Standard Bank
Standard Bank's reply21 Feb 2023, 09:23
Official
Hello Tiffany

Please be aware that our mobile team is awaiting your email response in order to resolve this matter with you.

I also attempted to call you to alert you to this situation, but we were unable to reach you. Please review your emails and respond to the mobile team directly.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team 
***