Standard Banks Disgusting Business Customer Services

7 October 2021 Review: Pathetic Service!!!

Standard bank does not do "in-store" amendments to their business accounts. Amendments are done on-line, via email.

▪️On 16 September 2021, I sent an email to *** to ammend directors. ▪️On 22 September 2021, I called again to here that Standard Bank has a back-log and apologized. ▪️ Standard Bank acknowledged they have received my email, but never sent me the acknowledgement of email. ▪️ I requested that a email be sent that I can show my board of executives where the delay is. ▪️ 7 October 2021, I called in again to get update to send to our board, who had initially sent their identity docs and authorisation letters for amendments. ▪️I spoke to Tulani who could not help me and said they would put me through to my business manager. This never happened. ▪️ What did happen, disgusts me. I was put on hold for 1 hour and 43 minutes.The only time the call was disconnected was when I had exhuested all my airtime. ▪️I still did not get helped.

My name is Marlon ***.