Standard Bank's Despicable CUSTOMER Service part 2

This is in relation to my first complaint regarding standard banks so called CUSTOMER CARE services. After my complaint on Hello Peter they sent me a message that I would be receiving a call from one of their agents (obviously the managers too busy or I'm not important enough). It's been 5 days ago. All in all it's over 3 weeks now I'm trying to get hold of them. Amazing how they always experiencing high call volumes practically most times of the day. I only need a balance on one of my loan accounts which I suspect is paid up. But I'm not sure because guess what, I've never been receiving statements for that either. .... that's another story... So much for moving forward.