Standard Bank's ***** Dept. slow in responding

Item: Standard Bank
Rating: 1
Author: Pierre O

This will be my 3rd Hello Peter review to try and get your attention, since you do not answer my calls or several of my emails to several different of your department's email addresses. Please answer me ASAP on complaint no. ***9! It is absolutely scandalous that a Bank's ***** Dept. is so slow in responding to the *****ing of money! I am this close in migrating to another bank!

And please don't copy and paste your usual answer in the comment box! You don't look after your clients specific needs in any way!

"Dear....

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologize for any inconvenience or unwarranted frustration this has given you.

Kindest regards Standard Bank Hello Peter Team ***********

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

02 Apr 2025, 13:48

Dear Pierre

The matter is being treated as a priority and our team is ensuring that it is resolved.

We will revert with feedback as soon as possible . We appreciate your patience.

Thank you

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply02 Apr 2025, 13:48

Official

Pierre O's updateReviewer Update

02 Apr 2025, 13:51

I have made this ***** known to you on the 9th of March. It is now almost one month later! Tell me, how is "the matter being treated as a priority and our team is ensuring that it is resolved." HOW??

Pierre O's update02 Apr 2025, 13:51

Reviewer Update

I have made this ***** known to you on the 9th of March. It is now almost one month later! Tell me, how is "the matter being treated as a priority and our team is ensuring that it is resolved." HOW??

Pierre O's updateReviewer Update

09 Apr 2025, 07:55

It's been yet another WEEK - not even a single email or call from Standard Bank. So, I am going to ask you again, HOW is the matter receiving your attention?

Pierre O's update09 Apr 2025, 07:55

Reviewer Update

It's been yet another WEEK - not even a single email or call from Standard Bank. So, I am going to ask you again, HOW is the matter receiving your attention?