Standard banks deceived me to open a personal account

Standard Bank deceived us to open bank accounts. My club we went to New market Alberton standard bank for a notice of withdrawal like we did years ago, but this time things were different. We qoued for 4 hours since the bank had 3 consultants to client service and many branches were closed so everyone around Alberton goes to this bank. Finally when we were serviced we were told that the bank does no longer give cheques for withdrawal of club accounts so one member needs to have a std bank account for the money to be transferred to. We were told that there won't be bank charges to that member this was for safety reasons hence I opened the account that day. The notice for withdrawal indicated that the money will be available on the 10 January 2021, however the consultant indicated that the money will only be available in my account on the 11th since the 10 th is on Sunday. Surprisingly on 11 there was no money in the account till 13pm, then I went to the banks to query we were told that the money was going to be available at night but the consultant said he will clear it to reflect same time as per the notice. The money did reflect on the app. On the 12th morning I received a msm that the money deposited to my account hence I thought it was yesterday sms to my surprise there was an withdrawal of R 1040 from std for the tellers withdrawal charges.

My concern is why withdrawing R1040 from my personal account for clubs transition that we were told their free. When querying on phone I'm told that I must go to the bench to Inquire meaning I have to que 3 hours again for the 3rd time. I'm very disappointed in Standard Bank they have down. Granted their service big time.