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Dalene P
1 reviews | Active since Mar 2021
18 Jun 2021, 23:05
Standard Bank´s customer email channels are not functioning.
I have sent emails to ***, ***, *** and ***. None of my emails have been responded to, not even by the usual meaningless autoreplies I have received in the past. What is going on?????? I refuse to call in via telephone from overseas. It has cost me a fortune in the past and I have got nowhere with this channel.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Jun 2021, 00:16Hello Dalene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply19 Jun 2021, 00:16
Official
Hello Dalene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
DP
Dalene P's updateReviewer Update
21 Jun 2021, 21:15I still have not received a single response to any of my emails. Your reply to my HelloPeter post does not have any meaning whatsoever. Why to I have to beg, plead and resort to HelloPeter to get any response from Standard Bank? The only reason that you have my continued support is that I don´t have the energy to move my accounts to another useless South African bank.
PLEASE carry out your promise to address this as a matter of urgency.
PLEASE carry out your promise to address this as a matter of urgency.
DP
Dalene P's update21 Jun 2021, 21:15
Reviewer Update
I still have not received a single response to any of my emails. Your reply to my HelloPeter post does not have any meaning whatsoever. Why to I have to beg, plead and resort to HelloPeter to get any response from Standard Bank? The only reason that you have my continued support is that I don´t have the energy to move my accounts to another useless South African bank.
PLEASE carry out your promise to address this as a matter of urgency.
PLEASE carry out your promise to address this as a matter of urgency.