STANDARD BANK'S CREDIT CARD PROCESSES AROUND ONLINE PURCHASES

Last night I purchased an air ticket from Travelstart for my father-in-law to fly up to Jhb from Cape Town. After making the booking, Standard Bank sends you an sms and you have to say Y if you made the purchase or N if you didn't make the purchase. Then you get a voice recorded message from Standard Bank where you have to call them back and then go through a process to confirm that it was you who made the purchase. While I understand that there are systems in place to prevent credit card *****, as a result of Standard Bank's stupid systems, I have lost my booking and I would now like to know how Standard Bank plan to rectify this.