Standard Bank's consistency in poor customer service

A few weeks ago, I battled with Standard Bank concerning the renewal and delivery of a credit cards which took a month of correspondence and discussions and I eventually collected the spouse card which was sent to a different address as the primary card which was not according to our arrangement. Unfortunately, due to a *******, the credit cards were ****** soon after. I cancelled the cards and new cards were created automatically. Once again, the primary card was sent to a branch in the Northern Suburbs and the spouse card were sent to the Southern Suburbs, both cards from the primary member. Now I am convinced that management do not really care about the clients due to *********** staff not properly trained. Due to my frustration, I cancelled the spouse card, being too far to collect and received a reply from the Prestige section that it will be a pleasure to cancel the card which they done immediately. I have requested that someone in top management contact me to explain this incompetency, but to date, they are still hiding in their offices with not a care in the world, with their month end astronomical income...