RH
Robyn H
1 reviews | Active since Mar 2019
07 Mar 2019, 13:14
Standard Bank's complaints handling process is absolute *******
My email sent to ********** (obtained from your website) as well as my complaint on the website on Tuesday, 5 March 2019 (for which no reference was received) refers.
I have had no response to either and I still cannot make payments online or via the Banking App. I was able to previously and cannot understand why my limit was decreased without my authorisation. Increase my limit as per my initial complaint and if you tell me to go to a branch the only thing I will be doing is closing my account.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Mar 2019, 19:45Hi Roby
Thank you for posting a comment.
Our team will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for posting a comment.
Our team will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply07 Mar 2019, 19:45
Official
Hi Roby
Thank you for posting a comment.
Our team will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a comment.
Our team will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
RH
Robyn H's updateReviewer Update
08 Mar 2019, 11:13This is ridiculous, not only have I not been contacted as per the above, I have not had a response to my complaint logged on Tuesday or to the email sent on Thursday and I emailed the above email address and did not even get an acknowledgment. Please don't bother Standard Bank, I have had enough of your incompetence.
RH
Robyn H's update08 Mar 2019, 11:13
Reviewer Update
This is ridiculous, not only have I not been contacted as per the above, I have not had a response to my complaint logged on Tuesday or to the email sent on Thursday and I emailed the above email address and did not even get an acknowledgment. Please don't bother Standard Bank, I have had enough of your incompetence.
RH
Robyn H's updateReviewer Update
08 Mar 2019, 14:20Please refer to both my email responses. I will be closing my account this weekend, thanks for nothing.
RH
Robyn H's update08 Mar 2019, 14:20
Reviewer Update
Please refer to both my email responses. I will be closing my account this weekend, thanks for nothing.