MH
Maryke H
1 reviews | Active since Dec 2009
21 Jul 2023, 14:29
Standard Banks' Communication Horrible
I opened a 3month Fixed Deposit with Standard Bank early December 2022. My experience has been marred right from the start with lack of service. The accounts was closed on 3 March 2023 when I withdrew my deposit. I was forced to open a Current Account to do so. I am still struggling to get a tax statement for this account. "Etshotthe" a week ago, promised me an e-mail for this. Nothing... I had to call Standard Bank today, only to find out from Frieda Standard Bank cannot provide such. The call took me 15 minutes! I certainly now know why Standard Bank is clearly not my bank.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
21 Jul 2023, 14:34Hi Maryke
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply21 Jul 2023, 14:34
Official
Hi Maryke
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
24 Jul 2023, 16:19Hi Maryke
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply24 Jul 2023, 16:19
Official
Hi Maryke
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***