WM
Wanda M
1 reviews | Active since Jan 2018
23 Jun 2020, 11:15
Standard bank's call center just does not answer
I have phoned on Friday and held on for 40 minutes, a senior lady answered, her name is Sherwin and promised me to phone our client. This morning the client has phoned me to say that nobody has phoned her back regarding the Natis document. I have phoned again this morning and is currently holding on for 17 minutes, already! Never in my life I have experienced appalling service like this!!!
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Jun 2020, 03:43 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Jun 2020, 03:43
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
30 Jun 2020, 16:22Dear Wanda
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
***
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
***
Complaint Resolution Centre
***
Standard Bank's reply30 Jun 2020, 16:22
Official
Dear Wanda
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
***
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
***
Complaint Resolution Centre
***