Standard Bank's bullying tactics

Hello Peter,

I have taken vehicle finance from Standard bank 2 and a half years ago. I have taken my car insurance with budget insurance when I took the car from the garage and have never changed insurance since. I received a call last week from Standard bank VAF call center telling me that they are going to debit close to R700.00 extra on my vehicle’s monthly installment.

They said they are doing this because I do not have car insurance and If I do I need to give them proof because they are going to insure my car with momentum for the fee they have added to my monthly installment. I told them I have not changed insurance since my car left the garage and all the information they have and they policy number they have is still the same so they can call them and check.

This month they have debited my account with that extra amount for an insurance I have not given consent for. This means currently I paid for to different car insurances for the same car without my consent and this is unacceptable business practice where customers are bulldozed into things they did not agree to. I want my money and I am not happy with Standard bank’s business tactics.