JM
Jacques M
1 reviews | Active since Nov 2018
14 Jan 2026, 09:14
Standard Banks BUILDING INSURANCE overall service is PATHETIC!
Standard Bank Building Insurance is ABSOLUTELY USELESS. Phele Keabetsoe & Lefofane Thato the 2 customer service agents are useless they cannot send a simple email to their Complaints department. Since 23 December 2025 I logged a claim, they sent a contractor out to do the assessment, they said my claim is not valid. I rep**** & said I'm not in agreement & I wanted clear evidence of their claim not being valid. I am still waiting for their reply. Standard Banks BUILDING INSURANCE overall service is PATHETIC!
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Standard Bank's replyOfficial
14 Jan 2026, 10:07Dear Jacques
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jan 2026, 10:07
Official
Dear Jacques
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***