Standard Bank's app not all that wonderful!

Standard Bank has become the Bermuda Triangle of poor service. Since Wed I have been requesting Standard Bank to reverse an internal transaction that went wrong on their Banking App. I was trying to transfer monies into my cheque acc, amount was incorrect, rectified it only to discover that it went into my home loan acc. It's been 5 days of waiting for a solution, many mails, many correspondence even telephone calls and still NOTHING.

They will read the mails, ask for documentation and 5 days and counting they cannot even reverse an INTERNAL TRANSACTION that was done in a mere second??

What happened to you that you have gotten so caught up in your own RED TAPE?