NM
Nombulelo M

1 reviews | Active since Mar 2017

10 Mar 2017, 02:23

Standard Bankrips me off and hands me over. They must pay back my money instead

<p>Around January 2014 I owed around R19 000 on my credit card when I noticed unauthorized debits and I immediately reported to Standard Bank ***** unit and asked for it to be closed and cut the card into pieces indicating that I will duly transfer payments until the debt is paid up. To my amazement about 3months later the balance owing came back double what I was owing and double the cred21 000. <br />That was the it beginning of my troubles with Standard. I continued paying and to date I have paid them R28 000 on a principal debt of R18 000 and I refuse to pay a cent more because Stadard charged me interest and charges on R39 000 I never used for over a year with me calling, going to the Brooklyn Pretoria every chance I get with no solution. Out of the blue in 2016 March Standard Bank just deposited R 18000 in my account with no explanation and without reversing all the charges and interest erroneously charged over a year.I went to the bank I called in vain. Now they have handed me over for owing over R2000 when they cannot explain how that happens that I owedR18000 and paid R28 000 and still owe them. From where I seat they owe me 1. an explanation 2. my money 3. compensation for pain and suffering and expenses thrying to have them solve their mess and harassment daily from call centre explaining the same thing. THeir ***** unit promised to comeback instead I get a calls day in and day out and they refuse to do a simple arithmetic. I owed them R18000 they add annual fees and interest on the OWING R18000 FOR THE YEAR MINUS ALL MYPAYMENTS WHICH ARE JUST OVER R28 000 IN TOTAL AND THEY STANDARD PAYME BACK WHAT THEY OWE ME NOT THE OTHERWAY AROUND remove the remove the lodged debt with MBD</p>

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Replies (1)
Standard Bank
Standard Bank's reply10 Mar 2017, 09:22
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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