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delangefranco.fdl delangefranco.fdl

1 reviews | Active since Mar 2009

29 Jan 2020, 11:21

Standard Banking apps full of potholes!

Standard Bank - South Africa a bunch of sharks! I release some funds today from my RCP and using their banking app I wanted to transfer the funds to my cheque acc. Their app rejected the amount and of which I fixed it. As the amount went through I realised that the app went back from my cheque acc and defaulted back to my home loan acc. It is absolute HELL to try and reverse the transaction! I tried to call in on the number provided but ended up speaking to a number of departments! Home loans wants a letter and it may take 10 working days to reverse Internet banking want to charge R310 and cannot guarantee the reversal?? ***! It is 2020 and you cannot reverse a mere internal transaction and you want MORE money for it??

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Replies (2)
Standard Bank
Standard Bank's reply30 Jan 2020, 04:44
Official
Hello Franco
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
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delangefranco.fdl delangefranco.fdl's update01 Feb 2020, 06:50
Reviewer Update
Your replies are generic and adds no value. To date I have sent numerous mails, which were read, had the phone calls and even completed your forms for which I have to pay R300 for. 3 days later and you could not even reverse a single internal transaction that was done in a mere second??