Standard Bank.....*********** and unhelpful

Standard Bank has the worst service and turnaround time to sort out issues. They about on the same level as Eskom. I withdrew cash at a ATM on Saturday 16 March. As the money was about to be dispensed, Eskom stepped in and it was load shedding. The cash did not dispense from the machine, but it did come off my balance. It is now Friday and nothing has been reversed after I have called received a service request number Standard Bank: Service request no. ********** 209. I have posted on their fb page and requested feedback when this money will be reversed as I am currently on holiday and withdrew the cash for the purpose. I am almost leaving for home, yet all I get is we have escalated the matter and will get back to you???? How long does it take to do a reversal of funds, after I sent them a picture of the Atm when I went back to show, lost power during dispense, yet I was told they are investigating the matter??????? I would like feedback on this matter, TODAY and will also like the reversal done today. The staff just transfer you from one consultant to another. This is by far the worst service I have received from a bank. Even when I opened the account it was difficult to get I formation. You should review you customer service levels...... Sad state of affairs