Standard banked allienated my wifes customer and caused loss of revenue.

My wife runs an online shop. A customer contacted her asking for banking details. We don't provide our personal details as we utilize Payfast and I-Pay secure gateways. The customer contacted Standard Bank to verify these payment methods and were told that both of these seems like ****s. My wife then contacted standard bank and the consultant said the first consultant made a mistake, provided my wife with her contact details. The customer contacted standard bank again and was told again that these secure gateways seem ********** and could not get hold of the consultant my wife spoke to. My wife lost a customer and a sale due to the poor support provided by standard bank. I have personally defended standard bank for years... but it may be time to move all of my accounts... You literally alienated a customer of the shop and caused loss of revenue. Don't bother contacting me if its a generic response.