Standard Bank/Easy Sell - Home Loans

I bought a property throught Standard Bank, fast forward end up selling the property throught the Easy Sell, there was a short fall off which I signed a contract with Standard Bank and Easy Sell advising us how much to pay per month as well as the Discount given to us, easy right, WRONG we firstly had to call Standard Bank for the Banking Details, emails back and forth as the one department doesnt know what the next department is doing, 2 years later we paying every single month, checked our Credit Reports only to find out that Some Idiot at Standard Bank has never updated our profiles still reflecting that we in arrears and stopped paying in May 2017, now we requesting that they update our Profiles as well as sent us a Bond Statement, no answer from Standard Bank, even went as far as contacting the Appointed Lawyers that done the Bond transfer and Registeration for all the documents which we sent to Standard Bank to have this query resolved nothing??? My Question is seening that Standard Bank never bother to update our Credit Profiles and according to the law after 5 years they need to write this Debt off as Bad Debt, Im really considering to stop the montly payment for the shortfall with only 3 more years the short fall on the bond will be written off, as None of the Consulants at Standard Bank is even bothering to resolve this query.....Its both Annoying and Frustrating Dealing with Consultants that constantly sent you from Pillar to Post..... Standard Bank is by far the Worse Bank and the Consultants are some new breed of Stupidity!!!!!