STANDARD BANK/DURATHERM TERRIBLE SERVICE AND BAD CLIENT RELATIONS

Standard Bank have failed to arrange a new geyser from their supplier to replace my one that failed. They keep telling me to contact Duratherm who was the original supplier because the geyser has a 10 year warranty. Duratherm on their side are giving me the run around, they keep saying they will get back to me, same as Standard Bank Insurance department. It has been 5 days now without a working geyser. I have made numerous calls to both companies without any satisfaction. Really, really poor service from both companies. I am a client of Standard Bank and expect them to sort out their supplier not have me do it. Unacceptable.