Standard Bank...dont know what client service means!

Foreign exchange. Tebogo. MENLYN park Stb. Really! I wanted some dollars on hand for my business trip. After Tebogo informed me that she needs the eticket number of my flight ticket, and me showing it to her on my cell phone, she tells me that I need to print it out and come back! No I cant email it to her. Tries to sell me credit protection and proceeds to tell me that I can use my card overseas! Not everyone exepts cards, I say! Soooo unhelpful from the start and stinky attitude! I WILL be closing my credit card at STB! I've already moved my savings account elsewhere, so obviously Standard Bank dont worry about loosing a client of 27 years!