JH
Jeanne H

1 reviews | Active since Oct 2019

08 Oct 2019, 16:28

Standard bank.DLNM attorneys.Norton attorneys .Mcroberts attorneys

I have been on debt review since 2010."Courtorders in place and the process assisted us greatly.In 2018 the hounding by lawyers begun.I was informed that my debt review was cancelled by standard bank.I then made arrangements with 3 lawyer companies to pay R250 per account per month.Last week I met with my debtcounsellor and she confirmed that she is still paying Standard bank.So double payments on these accounts yet the balances are not coming down.I phoned Standard bank debt counseling department today and the lady told me in a polite way that the lawyers has nothing to do with standard bank .I must talk to them myself.My question here is:How did the lawyers get my details to hound me for money.So standard bank knows who they handed accounts over to.Secondly wherei s the money that I have paid faithfully to the 3 accounts for over 18 months.Because standard bank "doesnt know "anything about lawyers.The lawyers are DLNM attorneys for my standard bank account ***.Mcroberts attorneys for my account 05¹*** ref no S23548.Norton attorneys for *** ref no RU108311.I have paid my debt faithfully back as per courtorderfor 9 years and have managed to get ontop of the other accounts and settle it.However the 3 standard bank accounts are escalating every month in interest yet the same accounts are being paid twice.please can someone with insight call me to explain what is going on here.Thank you.***

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Replies (2)
Standard Bank
Standard Bank's reply09 Oct 2019, 05:01
Official
Hello Jeanne
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Sandisiwe Gawulana
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply14 Nov 2019, 14:14
Official
Dear Jeanne Humphreys

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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