JT
Johanned T

1 reviews | Active since May 2023

16 May 2023, 19:43

Standard bank/debit orders

After 29yrs of being a client with Standard Bank, I picking up a problem on my account where companies debit my account after cancellations on company. Put Stop Order on account but they are still debiting from my account. Then Standard bank says they can do nothing but still charge me as a client for bebit order fails. In 2013 I borrowed R8000, 2023 still paying on that amount. When you inquire about that they say they charge admin fees and whole lot more, rufly work out for R8000 i almost oaid R32 000 back and the amount didn't even go down. Now for giving you a statement they want to charge you more. When i told them this is *****ing she just kept quite. Ask to close account and they still want more money. Went to another bank and i was told they can do a stop order, reason why standard bank does not want to do it then they can't charge me about R800 for debit orders that was not provided for per week. After so many years i'm very disappionted in standard bank.

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Replies (5)
Standard Bank
Standard Bank's reply16 May 2023, 21:19
Official
Dear Johannes

Thank you for alerting us to this. 

Our team will investigate further and revert.

We humbly apologize for the inconvenience experienced.

Kind regards

Standard Bank Help Centre
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Standard Bank
Standard Bank's reply17 May 2023, 10:03
Official
Good Morning Johannes

Our team made several unsuccessful calls to you.

Kindly confirm a time that works for us to reach out to you so that we can properly handle this situation.

Looking forward to hearing from you

Kind regards
Standard Bank Help Centre
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JT
Johanned T's update17 May 2023, 10:21
Reviewer Update
Good day,

Only available 12 to 12:30. Just like you, you don't allow your workers to be on their cellphones. So am i, working on a lot more dangerous machinary than computers. Otherwise we need to make an appointment with you like a manager of some sort.

Thank you
Johannes Taljaard
Standard Bank
Standard Bank's reply17 May 2023, 10:32
Official
Good Morning Johannes

Thank you for writing back to us.

Our team will definitely contact you at 12 pm as requested.

Enjoy the rest of your morning.

Kind regards
Standard Bank Help Centre
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Standard Bank
Standard Bank's reply18 May 2023, 15:41
Official
Good day Johannes

Thank you for taking our call.

Our team has mailed you final feedback on this matter.

We trust this resolves your immediate concerns.

Have a great day further.

Kind regards
Standard Bank Help Centre
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