Standard Bank...customer service a horror movie

I paid dearly (R14k) for a Standard Bank employee's error. I had to pay this amount to be able to settle with attorneys the bank handed me over to.

My current battle with the bank is no longer at the level of poor service at branch level. The complaints department is the source of my grief. On 10 May 2018 I was informed via email by Nkulueko that some credit bureaus still listed me, this after promising weeks earlier that he needed 48 hours to have my name removed. I still have not heard from Standard Bank on whether or not this matter has been resolved. I have also been told telephonically that the bank cannot restore a new credit card to the same level as I had previously, because it is taking a risk on me. Seriously?? I pay for staff incompetence and I have a money market account and another large investment account with the bank, and it is taking a huge risk by restoring my credit card to the same as it was before the staff member messed up.

Besides being listed on the credit bureaus, I have not been able to buy study material online for courses I have done. I am not able to hire a car because I don't have a credit card. I need to fly from East London to Cape Town to visit my 103 year old great aunt, Mrs Francis Rutgers, before she dies. At Standard Bank's current rate of customer service, she may die before I can get a new credit card issued and the bank restore my standing to what it was in mid-May 2017.

No wonder Standard Bank shows up poorly in customer surveys. I just wonder when this matter will be resolved.