MS
Malan S
1 reviews | Active since Apr 2022
25 Apr 2022, 12:57
Standard bank(Cornubia) poor service.
I am a home owner selling my property, the purchaser took his home loan with standard bank. The purchaser has had numerous issues with his home loan process and till now he cannot get his home loan sorted, selling of a property generally takes 12 weeks to registered and money paid out to the seller. Unfortunately we are stuck with standard bank. As the seller of the property i am still paying for utilities, security and even a home loan, total of R7500, it is now going onto 5 months now since this process has been started, so essentially i would have stopped paying the amounts mentioned in March 2022, but we are now going into May and i will be paying another month for nothing, while standard bank drags their feet to sort out the home loan for thier customer.
In a nutshell i am a homeowner selling my property but standard bank is delaying the process of finalizing everything, i am baring the burden of paying my current bills as mentioned above whereas i supose to stop paying in march this year if standard bank sorted their clients paperwork out.
My contact details ***.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
25 Apr 2022, 13:15Good day Malan
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Apr 2022, 13:15
Official
Good day Malan
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
MS
Malan S's updateReviewer Update
28 Apr 2022, 13:01Good day, could u speak to the lawyer that is appointed by u(standard bank)
Their number is ***.Rajbadal and associates.
They are on ur panel and apparently they said it is a internal standard bank issue, could u possibly sort out this "internal standard bank issue". Please sort out asap as this is another week gone by with no joy.
U can also contact me ***.
Their number is ***.Rajbadal and associates.
They are on ur panel and apparently they said it is a internal standard bank issue, could u possibly sort out this "internal standard bank issue". Please sort out asap as this is another week gone by with no joy.
U can also contact me ***.
MS
Malan S's update28 Apr 2022, 13:01
Reviewer Update
Good day, could u speak to the lawyer that is appointed by u(standard bank)
Their number is ***.Rajbadal and associates.
They are on ur panel and apparently they said it is a internal standard bank issue, could u possibly sort out this "internal standard bank issue". Please sort out asap as this is another week gone by with no joy.
U can also contact me ***.
Their number is ***.Rajbadal and associates.
They are on ur panel and apparently they said it is a internal standard bank issue, could u possibly sort out this "internal standard bank issue". Please sort out asap as this is another week gone by with no joy.
U can also contact me ***.
Standard Bank's replyOfficial
28 Apr 2022, 15:16Good day Malan
May you kindly provide us with the details for the buyer so we can escalate the matter.
Kindest regards,
Standard Bank Help Centre
***
May you kindly provide us with the details for the buyer so we can escalate the matter.
Kindest regards,
Standard Bank Help Centre
***
Standard Bank's reply28 Apr 2022, 15:16
Official
Good day Malan
May you kindly provide us with the details for the buyer so we can escalate the matter.
Kindest regards,
Standard Bank Help Centre
***
May you kindly provide us with the details for the buyer so we can escalate the matter.
Kindest regards,
Standard Bank Help Centre
***
MS
Malan S's updateReviewer Update
28 Apr 2022, 17:02Good day
Please can u confirm if this has been sorted. Details of all parties involved was sent to you privately.
Please can u confirm if this has been sorted. Details of all parties involved was sent to you privately.
MS
Malan S's update28 Apr 2022, 17:02
Reviewer Update
Good day
Please can u confirm if this has been sorted. Details of all parties involved was sent to you privately.
Please can u confirm if this has been sorted. Details of all parties involved was sent to you privately.
MS
Malan S's updateReviewer Update
28 Apr 2022, 18:08I really hope future home buyers and investors see this post and really think twice about doing business with standard bank.. As a customer of standard bank i am moving my investments away from you guys.
Just to put you in the picture standard bank, i was supposed to leave the country this Sunday but cannot due to your incompetence. I am waiting for this to be resolved.
Can someone that knows what they are doing in standard bank please resolve this as i am goin to put this on other social media sites and put it in the news papers.
Other banks are hungry for business and would have resolved this in no time not you standard bank..
And please stop responding with apologies and resolve this!!!!
Just to put you in the picture standard bank, i was supposed to leave the country this Sunday but cannot due to your incompetence. I am waiting for this to be resolved.
Can someone that knows what they are doing in standard bank please resolve this as i am goin to put this on other social media sites and put it in the news papers.
Other banks are hungry for business and would have resolved this in no time not you standard bank..
And please stop responding with apologies and resolve this!!!!
MS
Malan S's update28 Apr 2022, 18:08
Reviewer Update
I really hope future home buyers and investors see this post and really think twice about doing business with standard bank.. As a customer of standard bank i am moving my investments away from you guys.
Just to put you in the picture standard bank, i was supposed to leave the country this Sunday but cannot due to your incompetence. I am waiting for this to be resolved.
Can someone that knows what they are doing in standard bank please resolve this as i am goin to put this on other social media sites and put it in the news papers.
Other banks are hungry for business and would have resolved this in no time not you standard bank..
And please stop responding with apologies and resolve this!!!!
Just to put you in the picture standard bank, i was supposed to leave the country this Sunday but cannot due to your incompetence. I am waiting for this to be resolved.
Can someone that knows what they are doing in standard bank please resolve this as i am goin to put this on other social media sites and put it in the news papers.
Other banks are hungry for business and would have resolved this in no time not you standard bank..
And please stop responding with apologies and resolve this!!!!
MS
Malan S's updateReviewer Update
29 Apr 2022, 09:55Good day, can you please please update on this issue. No response from Standard bank as yet
MS
Malan S's update29 Apr 2022, 09:55
Reviewer Update
Good day, can you please please update on this issue. No response from Standard bank as yet
Standard Bank's replyOfficial
29 Apr 2022, 10:46Good day Malan
We are unable to get hold of the buyer.
We contacted the home loan department and the have stated that as per the POPI act, they're an able to disclose the information to third party.
As per our previous communication. You need to speak to the buyer for them to disclose the real reason for the hold up.
Our sincerest apologies for the delay in our response. We understand your frustration and apologies unreservedly for your experience thus far.
Kindest regards,
Standard Bank Help Centre
***
We are unable to get hold of the buyer.
We contacted the home loan department and the have stated that as per the POPI act, they're an able to disclose the information to third party.
As per our previous communication. You need to speak to the buyer for them to disclose the real reason for the hold up.
Our sincerest apologies for the delay in our response. We understand your frustration and apologies unreservedly for your experience thus far.
Kindest regards,
Standard Bank Help Centre
***
Standard Bank's reply29 Apr 2022, 10:46
Official
Good day Malan
We are unable to get hold of the buyer.
We contacted the home loan department and the have stated that as per the POPI act, they're an able to disclose the information to third party.
As per our previous communication. You need to speak to the buyer for them to disclose the real reason for the hold up.
Our sincerest apologies for the delay in our response. We understand your frustration and apologies unreservedly for your experience thus far.
Kindest regards,
Standard Bank Help Centre
***
We are unable to get hold of the buyer.
We contacted the home loan department and the have stated that as per the POPI act, they're an able to disclose the information to third party.
As per our previous communication. You need to speak to the buyer for them to disclose the real reason for the hold up.
Our sincerest apologies for the delay in our response. We understand your frustration and apologies unreservedly for your experience thus far.
Kindest regards,
Standard Bank Help Centre
***
MS
Malan S's updateReviewer Update
29 Apr 2022, 11:13Can you atleast give me a contact number and who the buyer can speak to atleast. As he has been calling the call centre and getting any joy.
MS
Malan S's update29 Apr 2022, 11:13
Reviewer Update
Can you atleast give me a contact number and who the buyer can speak to atleast. As he has been calling the call centre and getting any joy.
MS
Malan S's updateReviewer Update
29 Apr 2022, 11:17Or failing to that can you not speak to the lawyer that is appointed by you? They are also failing to get this sorted out with standard bank.. They will be able to tell you exactly what is the problem and who they have spoken to.. I dont understand what this poppi act got to do with your internal issues.
The lawyers number is ***.Rajbadal and associates.
Speak to rajbadal or ronesha
The lawyers number is ***.Rajbadal and associates.
Speak to rajbadal or ronesha
MS
Malan S's update29 Apr 2022, 11:17
Reviewer Update
Or failing to that can you not speak to the lawyer that is appointed by you? They are also failing to get this sorted out with standard bank.. They will be able to tell you exactly what is the problem and who they have spoken to.. I dont understand what this poppi act got to do with your internal issues.
The lawyers number is ***.Rajbadal and associates.
Speak to rajbadal or ronesha
The lawyers number is ***.Rajbadal and associates.
Speak to rajbadal or ronesha
Standard Bank's replyOfficial
29 Apr 2022, 11:21Good day Malan
Kindly inform the buyer to be the one posting on Hellopeter and we will assist them.
We still cant disclose what the lawyers say to you.
Kindest regards,
Standard Bank Help Centre
***
Kindly inform the buyer to be the one posting on Hellopeter and we will assist them.
We still cant disclose what the lawyers say to you.
Kindest regards,
Standard Bank Help Centre
***
Standard Bank's reply29 Apr 2022, 11:21
Official
Good day Malan
Kindly inform the buyer to be the one posting on Hellopeter and we will assist them.
We still cant disclose what the lawyers say to you.
Kindest regards,
Standard Bank Help Centre
***
Kindly inform the buyer to be the one posting on Hellopeter and we will assist them.
We still cant disclose what the lawyers say to you.
Kindest regards,
Standard Bank Help Centre
***
MS
Malan S's updateReviewer Update
29 Apr 2022, 11:29I dont want to know what your lawyer says to me or any other person for that matter... SORT OUT YOUR ISSUES!! THIS IS A RIDICULOUS RESPONSE FROM YOU. If you sort your issues out i can get on with my life. This is really pathetic of you. One more time if you dont understand me.. I dont care what the lawyer says i dont want to know... All i am asking you to do is call them and resolve the issue.. You have got all the contact details so why dont you call the lawyer or the buyer and resolve this instead of giving this poor feedback.
MS
Malan S's update29 Apr 2022, 11:29
Reviewer Update
I dont want to know what your lawyer says to me or any other person for that matter... SORT OUT YOUR ISSUES!! THIS IS A RIDICULOUS RESPONSE FROM YOU. If you sort your issues out i can get on with my life. This is really pathetic of you. One more time if you dont understand me.. I dont care what the lawyer says i dont want to know... All i am asking you to do is call them and resolve the issue.. You have got all the contact details so why dont you call the lawyer or the buyer and resolve this instead of giving this poor feedback.
Standard Bank's replyOfficial
06 May 2022, 09:40Good day Malan
Kindly not that the house is in the process of registration.
Feedback will be provided in the next 10 days
Kindest regards,
Standard Bank Help Centre
***
Kindly not that the house is in the process of registration.
Feedback will be provided in the next 10 days
Kindest regards,
Standard Bank Help Centre
***
Standard Bank's reply06 May 2022, 09:40
Official
Good day Malan
Kindly not that the house is in the process of registration.
Feedback will be provided in the next 10 days
Kindest regards,
Standard Bank Help Centre
***
Kindly not that the house is in the process of registration.
Feedback will be provided in the next 10 days
Kindest regards,
Standard Bank Help Centre
***