DG
Dietmar G
1 reviews | Active since Feb 2018
01 Sept 2025, 10:58
Standard Bank, zero customer support
I'm closing my Standard Bank Credit card today. Reason for closing :
1. Standard Bank has got zero interest in credible clients, as they stop good clients credit cards for no reason. 2. There's no customer support, try to reach out to them concerning any issues, good luck as nobody exists in supporting you. 3.The worst possible Bank on the planet.
I'm done with this Bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Sept 2025, 12:02Dear Dietmar G,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Sept 2025, 12:02
Official
Dear Dietmar G,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
DG
Dietmar G's updateReviewer Update
01 Sept 2025, 12:19No need to worry about me. I'm now at your branch to close my account. Another client leaving your stupid horrible bank with no focus on customer care
DG
Dietmar G's update01 Sept 2025, 12:19
Reviewer Update
No need to worry about me. I'm now at your branch to close my account. Another client leaving your stupid horrible bank with no focus on customer care
Standard Bank's replyOfficial
01 Sept 2025, 14:27We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Sept 2025, 14:27
Official
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
DG
Dietmar G's updateReviewer Update
05 Sept 2025, 14:12Since the beginning of the week I tried to close my credit card. After hours of trying to contact your support, hundreds of references it still remains impossible to close my credit card account. BE AWARE, ANYONE OPENING AN ACCOUNT WITH STANDARD BANK, YOU WILL NEVER EVER BE ABLE TO CLOSE IT, ESPECIALLY A CREDIT CARD. THEY WILL MILK YOU FOREVER, THEY SIMPLY REFUSE TO CLOSE IT. I'm approaching the bank ombudsman as well as my attorneys for further escalation, as your current bank practices is ********. THE ACCOUNT WAS SETTLED IN FULL, YET YOU REFUSE TO CLOSE !!!! SHAME ON YOU. NICE LOOSING CLIENTS. ASK YOURSELF WHY ARE YOU LOOSING CLIENTS!!!!!!
DG
Dietmar G's update05 Sept 2025, 14:12
Reviewer Update
Since the beginning of the week I tried to close my credit card. After hours of trying to contact your support, hundreds of references it still remains impossible to close my credit card account. BE AWARE, ANYONE OPENING AN ACCOUNT WITH STANDARD BANK, YOU WILL NEVER EVER BE ABLE TO CLOSE IT, ESPECIALLY A CREDIT CARD. THEY WILL MILK YOU FOREVER, THEY SIMPLY REFUSE TO CLOSE IT. I'm approaching the bank ombudsman as well as my attorneys for further escalation, as your current bank practices is ********. THE ACCOUNT WAS SETTLED IN FULL, YET YOU REFUSE TO CLOSE !!!! SHAME ON YOU. NICE LOOSING CLIENTS. ASK YOURSELF WHY ARE YOU LOOSING CLIENTS!!!!!!