SC
Sue C
1 reviews | Active since Jan 2020
09 Sept 2021, 10:20
STANDARD BANK - ZERO CUSTOMER SERVICE!!
Attempting to use a Standard Bank Credit card is a COSTLY EXERCISE! I have a POSITIVE BALANCE on my Standard Bank Credit Card but trying to book accommodation and car hire online FAILED due to a BANK error!! This booking is now R6000 more EXPENSIVE!!! Phoning Standard Bank does not help either. Phoned TWICE!! Held on for 45 minutes each time, only to be told there is no problem with my card, it is the Merchants problem. 4 Different merchants cannot have the same problem!! Standard Bank has ZERO customer service!!!!! I will be moving my accounts elsewhere!!!
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
10 Sept 2021, 05:27Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply10 Sept 2021, 05:27
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***