Standard Bank ZERO ability and ZERO will to resolve client queries yet again.

Once again, true to form, extremely bad service from Standard bank. Requested breakdown of Credit card finance charges. Told there is a deadline of 3 days. After 3 days no communication. Upon enquiring, told that the agent didn't capture my credit card number. Even though I read out my CC number to the agent. Told there is a new service request. New deadline. I requested to speak to the team leader. Held on for team leader. Told the team leader would call me back same day. As expected no one called me. Total call duration 24 Aug was 30 minutes. Just total incompetence on a grand scale. Agents just don't have the intelligence in general to be able to and definitely zero work ethic to want to resolve client queries.