1 reviews | Active since Dec 2017
Standard Bank Zeerust a disgrace
Standing in the enquiries queue at Standard Bank Zeerust, this is the umpteenth time my housekeeper has come in to the branch, today I came in with her to see what’s going on and we’ve been standing here for 1 1/2 hours. An older woman has nearly fainted in the queue, one enquiries clerk has been flirting for 25 minutes with a customer at the counter, 2 of 3 cubicles are now empty. Branch manager Susan Moupi missing in action, some bureaucrat tells me we’ll have to wait as long as it takes. Worse than Home Affairs. TV blaring about how we love Africa - get out of the culture business, Standard Bank, and deal with the ****** queue.
Dear Loane Sharp
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Loane Sharp
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Good day Mr Sharp
I refer to the complaint received, regarding concerns raised with total lack of service you recently experienced at our Zeerust Branch.
Please accept my sincere apologies for the breakdown of service you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
We have been unable to contact you on the noted mobile number posted on Hello Peter, so the area head has asked for your email address so that he can contact you to ensure this matter is resolved, and that going forwards, all customers will receive the correct level of service that we aspire to deliver.
You will be receiving an email from the Manager, and I request that if you have any future concerns, to please contact directly so that I may assist.
Please do not hesitate to contact me should you require any further assistance.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored.
Kind regards
Penny Rabe
Good day Mr Sharp
I refer to the complaint received, regarding concerns raised with total lack of service you recently experienced at our Zeerust Branch.
Please accept my sincere apologies for the breakdown of service you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
We have been unable to contact you on the noted mobile number posted on Hello Peter, so the area head has asked for your email address so that he can contact you to ensure this matter is resolved, and that going forwards, all customers will receive the correct level of service that we aspire to deliver.
You will be receiving an email from the Manager, and I request that if you have any future concerns, to please contact directly so that I may assist.
Please do not hesitate to contact me should you require any further assistance.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored.
Kind regards
Penny Rabe