Standard Bank - Your money is NOT SAFE with them...

I’m extremely frustrated seeing as I have followed every step I could to escalate the fact that Standard Bank has in essence ****** my money, but both Standard bank and the banking OMBUD refuse to rectify the situation because I refuse to divulge my bank card details.

I have a R2 000 000 home loan at 8.60% (Prime minus 1.15%) over 30 years. The access bond facility on this home loan is supposed to give me access to any funds paid over and above the required monthly contribution, which has always been paid via an account at Standard bank opened specifically for this home loan. Here is a breakdown of transactions:

• 20/06 – Bond registers and is paid out. • 28/06 – I paid R10 000 into the bond • 29/06 – I paid R100 000 into the bond account • 23/09 – I paid R6 000 into the bond account • 01/10 – I withdrew R5 000 from the bond account • 01/10 – I paid R2 000 into the bond account • 12/10 – I withdrew R20 000 from the bond account • 24/10 – I withdrew R72 000 from the bond account (this was only done because they keep *****ing my money and this was the maximum amount allowed) • No there is nothing available in this bond account o Total credits over and above normal repayments is R118 000, total withdrawals equal to R97 000, which means they have ****** R21 000.

I have completely exhausted their internal complaints escalation process, they claimed to have fixed the problem, but as soon as the next installment went through they took away the funds again. I have escalated up their command chain, but just get ignored. Now that I have escalated through the banking Ombud, they asked me completely irrelevant “security” questions and now refuse to even look at the real issue because I don’t want to give my bank card details over email.