Standard Bank your ***** division takes incompetence to an art level

Standard, I think you are a great bank, however I simpy cannot comprehend how your ***** division manages to st*ff up so badly so consistantly. It honestly cannot be easy. I am a PrivateBank/ Signature client, and really did believe someone in that department had an IQ above double figures. Obviously I was wrong. I have been overseas for 2 weeks and had been using the card without a problem. I think it was on Saturday that I saw I had missed calls from the ***** department. I immediately checked my sms and email and saw were no messages from *****. I obviously was not prepared to phone back as I know from past experience, with their efficiency, I would have had to hold on for at least 10 minutes. At R95.00 per minute I was not prepared to do that. However as there were no sms/emails I did not worry. Then on Sunday my card was blocked. I honestly don't know how they can be so incredibly ***********.