Standard Bank you ****ers!

Item: Standard Bank
Rating: 1
Author: delangefranco.fdl delangefranco.fdl

With their old internet system I was able to send a secure message to Std Bank should I require for an unauth debit to be reversed.

These days I have to answer numerous security questions which are not bank related, which I did not provide Std Bank with answers for and then when I fail "their security" questions I get locked-out of the system - which by the way - is a long discussion over the phone at my expense.

I then get told to report to the nearest bank... Why have internet banking then???

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 Jun 2018, 05:30

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply11 Jun 2018, 05:30

Official