Standard Bank you should be ashamed of yourself

My husband passed away in July 2021 and unfortunately Standard Bank was listed as the executor of his estate. All the necessary documentation was sent through to them within 10 days of his passing. We are now almost 2 years after the fact and the most simple estate has not been finalised. He did not have any businesses or exceptional debt, yet it has taken Standard Bank 2 years to do what? The first consultant that was assisting us was very helpful, we were aware of the delay at the masters office, however when the consultants changed the new lot have been absolutely unprofessional. The masters office was blamed for everything however when we requested the proof we found that it had actually been sorted out at the masters a few weeks before. When calling them they laugh on the phone, or tell me that they are in a meeting the entire day. We have contacted creditors as they have never been alerted to the fact that my husband has passed on. We have also sent through statements ect to the executors notifying them of the creditors. Why are we doing their job for them? I have asked for a discount on the fees however this has been "pushed up the chain" and still there is no word. On further investigation it seems that the group of executors tasked with handling this estate actual have their own business, is that why we are being pushed aside? I am extremely unhappy with how this, which should be a relatively easy process has been dragged out and how I have been down right **** to each step of the way. Standard Bank should be ashamed of how they do business with the elderly especially during a emotional transition such as this.