standard bank - You on your own!

Double transactions taken off due to error on their app. No one cares. Its so hard to speak to someone after being transferred and explaining a million times. According to them its all my fault for doing the transaction twice because of a glitch on the app. Point of the matter is that money I urgently need is no longer in my account and I now have to go through all the processes and BS. MAYBE I'll get a call tomorrow but I'm told they also cant reverse the transaction. Not only that, I cant even get a POP for BOTH transactions. I must contact the recipient who is a big company that's even harder to get service than standard bank. Im slowly moving away from standard bank. I've even switched my salary. These guys can go hang!