pP
pmakhobela P

1 reviews | Active since Oct 2016

18 Oct 2016, 11:15

Standard bank you need to improve

<p>I dont even know where to start. I was hijected and I had to block all my cards, the next day I re-ordered my cards to be sent to Balfour park JHB. I then got an sms 5 days later to say my cards where ready to be collected at Balfour Mpumalanga . I then called and re-routed my cards to Jhb instread of Mpumalanga a week later I then got another sms to say my cards were ready to be collected at Balopur park JHB. Great news I thought, I get to the bank ,they cant find my cards its in a MISSING BATCH how that happened I dont know are my cards even safe?) I took matters into my own hands, got a debit card which I will not pay for. A day later I get another sms saying my credit card is ready to be collected in Baloufor Mpumalanga.</p> <p> </p> <p>I dont understand this. My cards were ordered at the same time and asked to be re-roeuted at the same time now one is in Mpumalanga and the other one is in a missing batch in Balourfour park. I really feel unsafe</p>

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Replies (3)
Standard Bank
Standard Bank's reply19 Oct 2016, 10:28
Official

Good day Kgomotso Vander Makhobela

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Oct 2016, 14:33
Official

Good day Kgomotso Vander Makhobela

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply21 Oct 2016, 14:32
Official

Dear Kgomotso Vander Makhobela

Thank you very much for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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