JL
Janine L

1 reviews | Active since Dec 2020

14 Dec 2020, 11:35

Standard Bank you ***** and Time wasters

Standard Bank offers loans and credit card increases but doesn't follow through. They go so far as sending the approved documents and loan contract through to your email and then you don't get the loan. They keep you on the phone for an hour increasing your credit card to astronomical amounts and then you never see the increase. Waste of time. This after you have banked with them for years and years. Don't offer and get people's hopes up and then decline. It's all just lies lies lies.

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Replies (3)
Standard Bank
Standard Bank's reply14 Dec 2020, 12:58
Official
Dear Janine

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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JL
Janine L's update15 Dec 2020, 12:40
Reviewer Update
Lies lies lies still!
Standard Bank
Standard Bank's reply28 Dec 2020, 12:02
Official
Hello Janine

Thank you for bringing your concerns to our attention. 

An email was sent to you requesting further details.

Awaiting your response.

Kind regards 
Complaint Resolution Centre 
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