CBk
Carl Benjamin kwc.benjamin
1 reviews | Active since Nov 2022
03 Feb 2024, 12:14
Standard bank you have lost it
I've been a standard bank customer for nearly 25 years I have never experienced what I have experienced today at standard bank Clearwater mall.
I came in at 10:20am, gave details to the gentleman and stated what I came in for and I was asked to be seated. Been 2 hours seated and with no assistance. This is extremely unprofessional service that a world class leading bank has potraid today. Above all I have a personal banker who has not once tried making contact with me after numerous emails sent.
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Replies (2)
Standard Bank's replyOfficial
03 Feb 2024, 12:22Hi Carl
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply03 Feb 2024, 12:22
Official
Hi Carl
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
07 Feb 2024, 14:03Hi Carl
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply07 Feb 2024, 14:03
Official
Hi Carl
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***