Standard Bank - YOU DON"T KNOW WHAT CUSTOMER SERVICE IS!

Unfortunately i don't have anything good to say about Standard Bank and the experience I've had in closing my cheque account with them. I have been a client with them since i was 16 years old and in June this year decided to move to another bank. I visited the Standard Bank Sandton Branch on 8th July to close my account. It was a process which took almost 2 and half hours however, i signed all required documentation to have the account closed and even withdrew the last R6 from the teller to ensure the account was at zero. Today i discover via their app, that i am still being billed for several banking services they provide. I was last billed on 31st August. I wonder how this is even possible when i closed my account in July. Of course i must make several calls throughout the day to notify them in the hope that it can be rectified. I have made 3 calls via the Customers 'Helpdesk' and been promised feedback from them and the branch in Sandton, which i am yet to receive. Standard Bank your service levels to customers is pathetic! I find it strange that when you want something from me, i am inundated with calls on a daily basis but when the situation is reversed, then i need to move mountains for someone to actually assist me with situation!! I hope this mail gets into the right hands but based on my experience it will probably be another month (or more) of you charging me fees on a bank account i already closed!! I can see that'll probably need to come and waste another 2 and half hours at your branch 'closing' my account!