Standard Bank , you can't rate the service because there is no service.

I have received a personal revolving loan in April 2018. Since then I have paid as requested. If there were a month were payment was not made they have deducted the total outstanding amount as soon as there is money in my account. For the past year I have not missed 1 payment. I have not received 1 statement from them and they deduct the money as and when they want and not on the confirmed date. I have requested statements numerous times, no feedback. I have logged complaints, still no feedback. 2 weeks ago I have finally received 4 statements. All with the wrong information. Not 1 statement show my initial balance owed to the bank or the payments they have received. Even though I have clearly asked for detailed feedback. I have asked to make payment arrangements in order to pay more every month so That I can close this account. Still no feedback. The debit order gets deducted on a different date than what was agreed and I have to pay interest. I have requested a copy of the signed agreement, no feedback. The service I have received from standard bank is absolutely ridiculous. They complain if they don't get paid, but when there are mistakes and problems with your account no one can assist you and it literally take more than a year to resolve your issue. It is pathetic.