Standard Bank you are *****ing our money literally - not offering debt relief

On the 1/05 I deposited cash into a Standard Bank ATM. The machine jammed and I was told to contact my nearest branch. As it was 17:30 the branches were closed. I phoned the number listed on the ATM machine immediately. It did not work as It said It was after hours. I went home and found another number to phone. I got a reference number and was told the matter would be resolved by the 8/05. It is now the 10/05 and after many phone calls and the matter being escalated, I still do not have the money I deposited. Shocking service! In the meantime stop orders have bounced and at a time when banks are supposed to be offering relief why are we not getting the money which is ours? I’m disgusted with the process I have had to go through. I even have a personal banker with Standard Bank. I emailed him directly after the incident and am still to hear from him. Not very personal if he can’t even respond. Standard Bank, you need to up your game.