Standard Bank you are so very disappointing....

Standard Bank you are so very disappointing....

I have been your client for 24 years and seen the deterioration of not only your services provided but your client services and passing on the buck continues. The last 5 years have been utterly disappointing and I have to wonder why you are not picking up your feet!

This morning I received a payment into my account, to find that it has been marked in arrears. I understand that the account has not been used in a few months but as a service, you are meant to be in contact with your clients to inform them of things like this but again, you fail to do so.

I called you this morning and spoke to a consultant, asking her why there are deductions for a loan, as this was closed many many months ago..... your consultant told me that because the account was in arrears, you decided you create a loan account to counter act the arrears of the account, who authorised you to do this? I have not signed any documents to initiate this at all & not one person contacted me to firstly tell me that the account was in arrears, but to receive my authorisation, as the account holder.

Now the account is in arrears of around R690 and you want me to pay this? Why should I settle this amount when I pay your for services that you don't event provide and then try to blame the client? What are you doing and what is your thought process for this? This is NOT right!!!!

The account is to be closed, as your services are missing in action!