AS
Aleeya S
1 reviews | Active since Feb 2020
28 Sept 2023, 14:36
Standard bank, You are being ruthless to me, during my most difficult time
Dear Standard bank.
I have an elite cheque account with you for 8 years now. I am going through financial difficulties and had to miss my cellphone account debit in August 2023. In September , I knew that Telkom was going to double debit me, however, they tried debiting my account on 22/09/2023 at 19h30, which is earlier then when my salary reflected. For not having sufficient funds in my account, you billed me R147, which i had paid you back.
On 27 September 2023, I had a debit of R1560 from Discovery life , which is a life cover policy that I had cancelled in Aug 23, but they missed the email and didnt cancel the policy. For not having sufficient funds in my account for that debit, you billed me another R147. I am not going to pay that R147 back to you, and nor will I pay any bank charges that is owing to you, until you dont refund me my R147 .
You will be loosing me and my husband as your clients, if this is not sorted out. I will go and give my business to another bank. You are being ruthless to me, during my most difficult time
I need this matter to be resolved in the next 24 hours!
Contact me on *** .
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
28 Sept 2023, 14:43Good Day Aleeya
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Sept 2023, 14:43
Official
Good Day Aleeya
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Aleeya S's updateReviewer Update
29 Sept 2023, 12:01A consultant phoned me in the afternoon yesterday(28/09/23) from Standard bank whilst I was driving, asking me to give them a run down of exactly what happened. I could not speak hence I had asked him to call me back in 15 min time.
Today (29/09/2023), is now 12h00, and I'm still waiting for someone to call me back to resolve this issue.
Why should I give a rundown, when every is simply explained on my review?
Still waiting......
Today (29/09/2023), is now 12h00, and I'm still waiting for someone to call me back to resolve this issue.
Why should I give a rundown, when every is simply explained on my review?
Still waiting......
AS
Aleeya S's update29 Sept 2023, 12:01
Reviewer Update
A consultant phoned me in the afternoon yesterday(28/09/23) from Standard bank whilst I was driving, asking me to give them a run down of exactly what happened. I could not speak hence I had asked him to call me back in 15 min time.
Today (29/09/2023), is now 12h00, and I'm still waiting for someone to call me back to resolve this issue.
Why should I give a rundown, when every is simply explained on my review?
Still waiting......
Today (29/09/2023), is now 12h00, and I'm still waiting for someone to call me back to resolve this issue.
Why should I give a rundown, when every is simply explained on my review?
Still waiting......
Standard Bank's replyOfficial
29 Sept 2023, 12:36Dear Aleeya
Thank you for getting back to us, we will have a look into this matter and ensure that feedback is provided.
We regret any delays experienced.
Thank you for getting back to us, we will have a look into this matter and ensure that feedback is provided.
We regret any delays experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Sept 2023, 12:36
Official
Dear Aleeya
Thank you for getting back to us, we will have a look into this matter and ensure that feedback is provided.
We regret any delays experienced.
Thank you for getting back to us, we will have a look into this matter and ensure that feedback is provided.
We regret any delays experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
AS
Aleeya S's updateReviewer Update
02 Oct 2023, 13:19Dear Standard Bank.
Please note that you have given a useless agent to handle this query.
He called me on 29/09/2023, advising me that he will have to open 2 different tickets for the 2 X R147 amounts to be reversed back into my account. And that i will receive 2 smses advising that the ticket is open.
On Friday (29/09/2023), I only received one sms saying ticket is open, and today I received one sms saying ticket is resolved.
The 1st R147 has been reversed into my account.
But the 2nd R147 that was taken from my account on 27/09/2023 is still not reversed.
Please can you sort this out today still?
Also, I am having endless problems with my Telkom cellphone contract, I paid them their money via EFT on 23/09/2023, but their agent gave me the incorrect reference number, hence my money went into the wrong persons account.
I have logged emails with them to get this rectified, but I am still awaiting their assistance,
In the interim, they are still debiting my account for no reason.
On 29/09/2023, they tried debiting my account again, and because there was no funds in the account, Standard bank billed me another R147 penalty for the 3RD TIME.
Please can you reverse this R147 back into my account also,
I have all the proof to show you that I am not lying, this is a serious problem that I am having with Telkom
I need you to reverse 2 x R147 back into my account- total - R294
The 2nd amount of R147 was billed on 27/09/2023
Third amount of R147 was billed on 29/09/2023
Please note that you have given a useless agent to handle this query.
He called me on 29/09/2023, advising me that he will have to open 2 different tickets for the 2 X R147 amounts to be reversed back into my account. And that i will receive 2 smses advising that the ticket is open.
On Friday (29/09/2023), I only received one sms saying ticket is open, and today I received one sms saying ticket is resolved.
The 1st R147 has been reversed into my account.
But the 2nd R147 that was taken from my account on 27/09/2023 is still not reversed.
Please can you sort this out today still?
Also, I am having endless problems with my Telkom cellphone contract, I paid them their money via EFT on 23/09/2023, but their agent gave me the incorrect reference number, hence my money went into the wrong persons account.
I have logged emails with them to get this rectified, but I am still awaiting their assistance,
In the interim, they are still debiting my account for no reason.
On 29/09/2023, they tried debiting my account again, and because there was no funds in the account, Standard bank billed me another R147 penalty for the 3RD TIME.
Please can you reverse this R147 back into my account also,
I have all the proof to show you that I am not lying, this is a serious problem that I am having with Telkom
I need you to reverse 2 x R147 back into my account- total - R294
The 2nd amount of R147 was billed on 27/09/2023
Third amount of R147 was billed on 29/09/2023
AS
Aleeya S's update02 Oct 2023, 13:19
Reviewer Update
Dear Standard Bank.
Please note that you have given a useless agent to handle this query.
He called me on 29/09/2023, advising me that he will have to open 2 different tickets for the 2 X R147 amounts to be reversed back into my account. And that i will receive 2 smses advising that the ticket is open.
On Friday (29/09/2023), I only received one sms saying ticket is open, and today I received one sms saying ticket is resolved.
The 1st R147 has been reversed into my account.
But the 2nd R147 that was taken from my account on 27/09/2023 is still not reversed.
Please can you sort this out today still?
Also, I am having endless problems with my Telkom cellphone contract, I paid them their money via EFT on 23/09/2023, but their agent gave me the incorrect reference number, hence my money went into the wrong persons account.
I have logged emails with them to get this rectified, but I am still awaiting their assistance,
In the interim, they are still debiting my account for no reason.
On 29/09/2023, they tried debiting my account again, and because there was no funds in the account, Standard bank billed me another R147 penalty for the 3RD TIME.
Please can you reverse this R147 back into my account also,
I have all the proof to show you that I am not lying, this is a serious problem that I am having with Telkom
I need you to reverse 2 x R147 back into my account- total - R294
The 2nd amount of R147 was billed on 27/09/2023
Third amount of R147 was billed on 29/09/2023
Please note that you have given a useless agent to handle this query.
He called me on 29/09/2023, advising me that he will have to open 2 different tickets for the 2 X R147 amounts to be reversed back into my account. And that i will receive 2 smses advising that the ticket is open.
On Friday (29/09/2023), I only received one sms saying ticket is open, and today I received one sms saying ticket is resolved.
The 1st R147 has been reversed into my account.
But the 2nd R147 that was taken from my account on 27/09/2023 is still not reversed.
Please can you sort this out today still?
Also, I am having endless problems with my Telkom cellphone contract, I paid them their money via EFT on 23/09/2023, but their agent gave me the incorrect reference number, hence my money went into the wrong persons account.
I have logged emails with them to get this rectified, but I am still awaiting their assistance,
In the interim, they are still debiting my account for no reason.
On 29/09/2023, they tried debiting my account again, and because there was no funds in the account, Standard bank billed me another R147 penalty for the 3RD TIME.
Please can you reverse this R147 back into my account also,
I have all the proof to show you that I am not lying, this is a serious problem that I am having with Telkom
I need you to reverse 2 x R147 back into my account- total - R294
The 2nd amount of R147 was billed on 27/09/2023
Third amount of R147 was billed on 29/09/2023
Standard Bank's replyOfficial
02 Oct 2023, 13:21Hi Aleeya
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Oct 2023, 13:21
Official
Hi Aleeya
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Aleeya S's updateReviewer Update
03 Oct 2023, 13:03Hi Standard Bank Team
Please can you resolve this matter today itself, and reverse the 2 x R147 that was debited from my account.
Or , you will loose mine and my husbands business, we will go to another bank.
Contact me asap on *** and ensure that this matter is resolved today.
Thanks
Please can you resolve this matter today itself, and reverse the 2 x R147 that was debited from my account.
Or , you will loose mine and my husbands business, we will go to another bank.
Contact me asap on *** and ensure that this matter is resolved today.
Thanks
AS
Aleeya S's update03 Oct 2023, 13:03
Reviewer Update
Hi Standard Bank Team
Please can you resolve this matter today itself, and reverse the 2 x R147 that was debited from my account.
Or , you will loose mine and my husbands business, we will go to another bank.
Contact me asap on *** and ensure that this matter is resolved today.
Thanks
Please can you resolve this matter today itself, and reverse the 2 x R147 that was debited from my account.
Or , you will loose mine and my husbands business, we will go to another bank.
Contact me asap on *** and ensure that this matter is resolved today.
Thanks
Standard Bank's replyOfficial
03 Oct 2023, 13:07Good Day Aleeya
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2023, 13:07
Official
Good Day Aleeya
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***