Standard Bank - years backward

I recently settled my Revolving loan and called in to have the account closed, I was advised of a settlement figure which I transferred immediately from my Standard Bank cheque account. I was then told I needed to call back the next day to have it closed while the system generates these figures... I called back the next day and was told it cannot be closed over the telephone and I needed to go into the branch.

I am appalled at the service level of the call centre staff - do they not operate under the same policies that customers are told different things at different days?

How is it that Standard Bank would approve a credit card or loan without me even stepping into the bank yet to close a settled account I need to go into a branch - ridiculous!!!

Considering the fact that most branches are short staffed or not in full operation due to Covid and lines are always long due to that fact I now need to find a branch that's operational and go que for hours just to close an account!!!!