EC
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1 reviews | Active since Dec 2013
15 Dec 2018, 07:51
Standard Bank Xmas Grinch
I received an SMS informing me that: " for your convenience, your Vehicle and Asset Finance debit order for account no ending with 0002 will be processed on the 15 Dec’18 to give you time to enjoy your NEXT family holiday."
How the hell am I supposed to enjoy my holiday when I don't have any money left?
They have the gall to assume that we have the funds to cover the amount s due!
What a nerve. It's an outrage. They are violating the contractual agreement regarding agreed debit order dates.
What recorse does the customer who keeps these money grabbing corporates in business have?
The best thing to do is vote with your feet.
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Standard Bank's replyOfficial
18 Dec 2018, 10:38Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply18 Dec 2018, 10:38
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***